Jump to content
IC Essentials

Ticket System Request for v5


OCT

Recommended Posts

  • Administrators

The most important feature ( FOR ME:D ) => Everything happens in the Frontend.

Agents/Staff call it however you want shouldn't need to log into the ACP to handle tickets. This was really annoying while working on tickets for IPS.

Link to comment
Share on other sites

  • 5 months later...
  • Use a different email address for the ticket system (other as community email address)
  • Parse incoming emails (new and answers to the existing tickets) into the system
  • Strong spam protection on the support form for guests: spam defense, captcha, email ban filter, IP and flood protection.
  • Like 1
Link to comment
Share on other sites

  • 7 months later...
  • Administrators

Do people still need this? I have an early alpha build for this, but the more I think about this and future features, the more I want to kill this as stand alone app and use the IC5 Pages/Database for this because 90% of this stuff is already available there.

  • Sad 1
Link to comment
Share on other sites

  • Administrators
8 minutes ago, Green Hornet said:

Yes, I'm interested into a proper ticket system.

The Pages application lacks features like a proper assignment system, view permissions and all the other workflows from a proper ticket system.

You can have databases where only the author can see his own records, or what else do you have in mind with view permissions?

CleanShot 2024-11-02 at 18.43.52@2x.png

 

And what workflows do you have in mind? IPS unfortunately removed the "Incoming Email" feature, so my application wouldn't support this neither out of the box ( that said, it would be quite easy to implement this via Zapier)

Link to comment
Share on other sites

Amazing work. I can't wait to give it a try.

On 11/2/2024 at 6:44 PM, Daniel said:

 IPS unfortunately removed the "Incoming Email" feature, so my application wouldn't support this neither out of the box ( that said, it would be quite easy to implement this via Zapier)

That's a big disappointment.

 

What about guests?

Edited by Nicola E.
Link to comment
Share on other sites

  • Administrators
1 minute ago, Nicola E. said:

That's a big disappointment.

You'll be able to use Zapier for this;) More TBA!

 

2 minutes ago, Nicola E. said:

What about guests?

Guest Tickets aren't planed for the first release, but they're coming!

  • Sad 1
Link to comment
Share on other sites

  • Administrators
On 11/2/2024 at 6:34 PM, Green Hornet said:

other workflows from a proper ticket system.

Can you explain this? What exactly do you want to see here?

Something like the Saved Actions in the Forums? If yes, I have good news for you;)


 

CleanShot 2024-11-04 at 10.54.25@2x.png

Link to comment
Share on other sites

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.