Ticket System Request for v5

[OCT]

Please

[Daniel]

Please use more words next time;)

 

That said, yes we'll def. release a Helpdesk/ticket system for v5:)

[Daniel]

Are there any essential features which are a MUST HAVE for you?

[Mike]

• DifferentTicket States
• Access to purchases from the member
• Allow guests to submit ticket

[Daniel]

The most important feature ( FOR ME:D ) => Everything happens in the Frontend.

Agents/Staff call it however you want shouldn't need to log into the ACP to handle tickets. This was really annoying while working on tickets for IPS.

[Daniel]

Let's get the planning party started:)

What exactly are you interested in? What features are essential in the first version?

[Sonya]

• Use a different email address for the ticket system (other as community email address)
• Parse incoming emails (new and answers to the existing tickets) into the system
• Strong spam protection on the support form for guests: spam defense, captcha, email ban filter, IP and flood protection.