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IC Essentials

Ticket System Request for v5

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  • Administrators

The most important feature ( FOR ME:D ) => Everything happens in the Frontend.

Agents/Staff call it however you want shouldn't need to log into the ACP to handle tickets. This was really annoying while working on tickets for IPS.

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  • 5 months later...
  • Use a different email address for the ticket system (other as community email address)
  • Parse incoming emails (new and answers to the existing tickets) into the system
  • Strong spam protection on the support form for guests: spam defense, captcha, email ban filter, IP and flood protection.
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