Jump to content
Support System

Support System

  • Open Club
  • 13 members
Save

FAQ / Knowledge Base

MythonPonty
MythonPonty
in Bugs & Suggestions

Featured Replies

Posted

It would also be good to set up a knowledge database in parallel. Or a documentation page. If I can then link these articles in the ticket, that would also be great. So not just using a predefined answer, but also linking a KB entry at the same time, that would be good.

Because the predefined answer is general. The KB entry, on the other hand, is very specific.

It would also be nice if the tickets were displayed in a Kanban view, grouped by status.

It would also be important for me to be able to use the obscenity filters.
Especially when guests write something, it should be possible to filter “sender” and “word phrases”. I don't want to receive tickets for Viagra, for example.

    •
    • Like 1
    • Views 42
    • Created
    • Last Reply
    Go to topic listing

    Important Information

    We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.