Support Ticket System

This is a powerful and easy-to-use Support Ticket System fully integrated into your Invision Community 5 Suite, allowing your members to submit support tickets without leaving the platform!

 

• Create Tickets

• Assign them to your staff members

• Set custom fields

• Set different priorities and states

Demo: https://www.ic-essentials.com/support/

File Information

Submitter Daniel

Submitted 11/30/2024

Category Invision Community 5 Applications

View File

Hello,

Do you have a demo I could play with before purchasing? 

3 hours ago, Madhouse said:

Hello,

Do you have a demo I could play with before purchasing? 

I have no demo board, but you can test it here https://www.ic-essentials.com/support/

Is there a demo for the Staff features? Could you share some screenshots?

1 hour ago, Anja said:

Is there a demo for the Staff features? Could you share some screenshots?

Sorry, I lost all the screenshots yesterday due to a bug in IC5 and I’ll wait with new screenshots until next week because the next release will include some UI changes so they’ll be pointless:D

Demo => https://www.ic-essentials.com/support/

Hi, I need some info.

1. Can download files be added to the support tick as a product?

2. Can I reply to tickets in the front end?

3. Is there a notification in the front end for admin when a ticket is sent to them?

4. Can a support link be placed on the member tab, like in the photo below the bookmarks?

22 minutes ago, TomCat said:

Can download files be added to the support tick as a product?

This will be available via an extension, which will work similar to https://www.ic-essentials.com/files/file/101-support-tools-associate-purchase-to-support-ticket/

24 minutes ago, TomCat said:

Can I reply to tickets in the front end?

Yes

24 minutes ago, TomCat said:

Is there a notification in the front end for admin when a ticket is sent to them?

Not yet.

28 minutes ago, TomCat said:

Can a support link be placed on the member tab, like in the photo below the bookmarks?

I guess I could add a link.

On 2/3/2025 at 7:54 PM, Daniel said:

This will be available via an extension, which will work similar to https://www.ic-essentials.com/files/file/101-support-tools-associate-purchase-to-support-ticket/

Yes

Not yet.

I guess I could add a link.

Ok thanks.

I'm happy to announce 1.1.0 with a bunch of bug fixes an improvements.

A list of all improvements and bug fixes can be found here.

Our automated change history isn't ready yet, but we should have a much better update log starting next week!

It is strongly advised that everybody upgrades to this version!