Thanks, IC 5.0.4 will have some BC breaking changes so I'll fix for this version.

Fix is just changing string $permissionKey='read' to ?string $permissionKey='read' in /applications/dfsupportsystem/sources/Ticket/Ticket.php on line 467

I am getting a php error leading to error 500. Here is the log file. [12-Mar-2025 20:09:54 UTC] PHP Fatal error: Declaration of IPS\dfsupportsystem\Ticket::getItemsWithPermission(array $where = [], ?string $order = null, array|int|null $limit = 10, string $permissionKey = 'read', int|bool|null $includeHiddenItems = IPS\Content\Filter::FILTER_AUTOMATIC, int $queryFlags = 0, ?IPS\Member $member = null, bool $joinContainer = false, bool $joinComments = false, bool $joinReviews = false, bool $countOnly = false, ?array $joins = null, IPS\Node\Model|bool $skipPermission = false, bool $joinTags = true, bool $joinAuthor = true, bool $joinLastCommenter = true, bool $showMovedLinks = false, ?array $location = null): IPS\Patterns\ActiveRecordIterator|int must be compatible with IPS\Content\Item::getItemsWithPermission(array $where = [], ?string $order = null, array|int|null $limit = 10, ?string $permissionKey = 'read', int|bool|null $includeHiddenItems = IPS\Content\Filter::FILTER_AUTOMATIC, int $queryFlags = 0, ?IPS\Member $member = null, bool $joinContainer = false, bool $joinComments = false, bool $joinReviews = false, bool $countOnly = false, ?array $joins = null, IPS\Node\Model|bool $skipPermission = false, bool $joinTags = true, bool $joinAuthor = true, bool $joinLastCommenter = true, bool $showMovedLinks = false, ?array $location = null): IPS\Patterns\ActiveRecordIterator|int in /home/p/htdocs/site/applications/dfsupportsystem/sources/Ticket/Ticket.php on line 467

Make it more clear that staff can click on these items

It would also be good to set up a knowledge database in parallel. Or a documentation page. If I can then link these articles in the ticket, that would also be great. So not just using a predefined answer, but also linking a KB entry at the same time, that would be good. Because the predefined answer is general. The KB entry, on the other hand, is very specific. It would also be nice if the tickets were displayed in a Kanban view, grouped by status. It would also be important for me to be able to use the obscenity filters. Especially when guests write something, it should be possible to filter “sender” and “word phrases”. I don't want to receive tickets for Viagra, for example.

Hi there, Updated to version 1.1.1 today and I am done translating to french but it is missing strings for switch to staffview and switch to clientview. Thank you

When User X submits a ticket, only User X + Moderators with permissions to access tickets can view it. It would be nice if User X could give additional Members access to the Ticket (e.g. tech members, management, etc)

Sounds like a bug, I'll take a look

Sorry, 1.2.0 isn't available yet. I need to improve the changelog to indicate that it's not released yet;)

1.2.0 is the last release on the changelog, where can I get it?

Why do I need to approve the comments? Nobody except the staff and ticket creator can see it.

Yes, https://docs.helpscout.com/article/421-about-open-tracking

I could also keep the assigned items icon as it is and show the number of total open tickets in the navbar https://invisioncommunity.com/forums/topic/480856-hungry-well-beta-8/page/2/#findComment-2985603

It is set, but I do not see that icon.

It's only appearing when you have assigned tickets. I'm also not happy with the current implementation, there's a suggestion to improve this https://www.ic-essentials.com/forums/topic/610-open-assigned-tickets-in-menu/

Hi, I didn't see this icon on the app when it was installed. How do I get it?

.

Similar to the "create from post" but for PMs

When no other IPS Application is installed, the ccfields langstring is missing

It should point to https://www.ic-essentials.com/forums/forum/86-support/

Some clients are reporting this error on the ACP moderators page Fatal error: Declaration of IPS\dfsupportsystem\extensions\core\ModeratorPermissions\ViewTickets::onChange(array $moderator, array $changed): void must be compatible with IPS\Extensions\ModeratorPermissionsAbstract::onChange(array $moderator, array|string $changed): void in /home/t..applications/dfsupportsystem/extensions/core/ModeratorPermissions/ViewTickets.php on line 62which I can't reproduce yet.

I guess you mean tickets? :D Yeah, I can see this being handy.

Can you show who viewed the topic?

On new ticket on ticket assignments

fixed in 1.1.1