Another Round of our Support Ticket Features

Support tickets will change the state automatically, but it can also be set manually when a client or staff member replies.

Tickets can be automatically closed after x days if there were no replies.

All necessary webhooks and REST API endpoints are also included with the first public version!

Webhooks:

dfsupportsystemTicket_resolved - webhook_dfsupportsystemTicket_resolved dfsupportsystemTicket_assigned_to - webhook_dfsupportsystemTicket_assigned_to dfsupportsystemTicket_create - Fired when Ticket is created
dfsupportsystemTicket_delete - Fired when Ticket is deleted dfsupportsystemTicketComment_create - Fired when Ticket Comment is created dfsupportsystemTicketComment_delete - Fired when Ticket Comment is deleted

REST API endpoints: